• Children under the age of 18 must be accompanied and supervised by a parent or guardian at all times. The LSJS Child Protection and Safeguarding Policy will apply.
• Participants agree to arrive at the meeting point at the date and time stated by LSJS on its website. LSJS will not wait for late participants to commence the Tour or coach journeys when included in the Tour.
• LSJS does not accept liability for the loss, theft or damage of any participant possessions during the Tour.
• Where each participant is given a headset and earpiece for the tour, if it is lost or returned damaged, the participant agrees to reimburse LSJS for the cost of replacing it.
• Abusive, aggressive or inappropriate behaviour towards staff or participants will not be tolerated and may result in removal from the trip or refusal to participate in future LSJS Tours and Programmes.
• LSJS will use participant data collected through the booking process for the purpose of Tour logistics and to keep participants up to date with upcoming tours, events and general information relating to LSJS.
• Photos and video footage may be taken during the Tour for use in LSJS promotional materials on its website, social media platforms, press and printed materials. The participant hereby consents to the use of any material containing pictures or footage of them, and any participants booked onto the Tour on their behalf, by LSJS and acknowledges that LSJS holds all associated photographic and other rights over this material.
• Participants are responsible for their health and ensuring they are sufficiently fit to fully participate in the Tour. LSJS accepts no liability for the health of participants during the Tour.
• LSJS aims to make its Tours as accessible as possible. If you have any questions about accessibility — for example, access to buildings, coaches and uneven surfaces for wheelchairs or walking aids — please contact the LSJS office on 020 8203 6427 or lsjsadmin@lsjs.ac.uk.

Cancellation & Refunds

• LSJS reserves the right to cancel the Tour at any time prior to its departure without prior notice. In the event of cancellation, the participant will either be offered an alternative Tour of equal value or a full refund. LSJS will not be liable for any other associated losses arising out of the cancellation.
• If the Tour is unable to take place and is cancelled by LSJS due to restrictions imposed by government authorities, participants will receive a full refund. LSJS will not be liable for any other associated losses arising out of the cancellation.
• If the participant wishes to cancel the Tour for any reason, they must inform LSJS in writing by emailing lsjsadmin@lsjs.ac.uk. The cancellation will take effect from the date the written notification is received.
• Coach journey not included: Where notification of cancellation is made more than 7 days before the date of the Tour, a full refund will be provided. When it is 7 or fewer days before the Tour, no refund will be provided.
• Coach journey included: Where notification of cancellation is made more than 10 working days before the date of the Tour, a full refund will be provided. When it is 10 or fewer working days before the Tour, no refund will be provided.